5/27/20 Update: At First Citizens’ we understand that COVID-19 has created uncertainties among our members and our community. We understand that the impact of the pandemic may have/continues to challenge our members. To help during this time of uncertainty, we provided support in a variety of ways beginning with temporarily waiving overdraft and uncollected fees in excess of the first one and waiving online loan payment fees. After over two (2) months of proactively waiving these fees and in conjunction with our local government’s announcement to reopen our businesses and communities, which began on May 18, we will be reinstating our original fees (as per our disclosures) on June 1st, 2020.
As always we remain committed to helping and supporting our community and if you would like to discuss fees charged to your accounts or discuss possible ways to utilize additional products and services to aide in the reduction of fees please initiate a chat on our website and choose “Chat With Us” or call us at 1-800-642-7515.
5/22/20 Update: To Our Community: As We Prepare to Reopen
As we continuously monitor and stay informed around the COVID-19 situation, we remain vigilant in ensuring a safe banking experience for all of us. Our top priority is the health and safety of our team members, members and communities.
Our local government has announced a phased approach to begin reopening our businesses and communities which began May 18. For the health and safety of our team members and members, our lobbies will remain temporarily closed with the exception of our Hanover branch located on 1095 Washington Street, Hanover, MA. This location will reopen on Tuesday, May 26th. We will monitor conditions closely to determine when it's safe to reopen our remaining lobbies.
What does this mean for our members?
First Citizens’ team members remain committed to providing outstanding member service and continue to serve our members remotely and through our drive-up windows, ATM/ITMs, telephone banking, online loan applications and digital banking services.
For our Hanover location, rest assured we have taken protective measures to ensure that doing business in the lobby is as safe as possible.
Here are just some of the personal protection measures we've taken.
- We've installed protective shields at our teller line and team member desks.
- Social distancing floor markers will be in place to guide you where to stand while waiting to be served.
- We'll require face coverings for anyone who enters our building.
- We will continue to disinfect and sanitize high-traffic areas frequently throughout the day including teller-line counters, doors, and ATM/ITMs.
- We've enhanced our cleaning and sanitizing protocols at all our sites.
- We'll continue our "no handshake" policy.
We look forward to serving our members in our lobbies once again. We appreciate your patience and flexibility during this time as we work to get our other lobbies ready for reopening. We must continue to put the health and well-being of our co-workers, our members, and the community ahead of all other interests as we make decisions.
Please watch your email and visit our website for additional updates on our branches in the coming weeks, and for more information on banking from home. In the meantime, if you have questions, please contact our Contact Center at 1-800-642-7515 or Chat With Us on our website and mobile app. Just click the “Chat With Us” button to get started.
Stay safe and healthy!
4/6/2020 Update: Due to the COVID-19 situation, we are experiencing delays with the mailing of our paper statements and loan bills. If you have not received your current loan bill, don’t worry, you can make a payment online by clicking here.
We also recommend signing up to receive your statements electronically through online banking. With eStatements you get your statement earlier than mailed statements and you can print them at any time. Login to your online banking to enroll today! For questions regarding your loan bill, call 1-800-642-7515 or chat with us online.
A Message to Our Members Regarding COVID-19
We continue to stress the importance and convenience of managing your finances from the comfort of your home with our various options to access your accounts including online, mobile and telephone banking, online loan payment services and more.