Update March 23, 2020

March 23, 2020, the Governor of Massachusetts issued an advisory for all businesses and organizations that do not provide “COVID-19 Essential Services” to close their physical workplaces and facilities to workers, customers and the public as of Tuesday, March 24th at noon until Tuesday, April 7th at noon. Financial institutions are considered an essential service, so our operations as well as our drive-up locations will continue to remain open to serve you during this order. Our goal is to continue to help you with your daily financial transactions – so you can focus on staying healthy and safe. Be assured that we are doing everything we can to keep our members and our staff safe as well with precautionary measures and guidelines set by the Center for Disease Control and Prevention (CDC) for social distancing and sanitation.

We continue to stress the importance and convenience of managing your finances from the comfort of your home with our various options to access your accounts including online, mobile and telephone banking, online loan payment services and more. 

 

A Message to Our Members Regarding COVID-19 

As we continue to act in the best interest of our team members and members surrounding the Coronavirus (COVID19), we will continue to rely on the facts issued by local, state and federal health authorities and working with our banking regulators, to mitigate risks. First Citizens’ has robust Business Continuity and Pandemic Plans in place. These plans are updated regularly to ensure uninterrupted service, to the best of our ability to the communities we serve.

Effective March 17, 2020, we will service our customers through the drive up and/or our Interactive Teller Machines (ITMs) only. All branch location lobbies will be temporarily closed to the public until further notice as we take precautionary measures to help mitigate the spread of illness. In addition, we continue to stress the importance/convenience of and have listed alternate ways to complete your financial transactions.
 
Branch Locations with Drive-Up Availability:
New Bedford - South
1341 Cove Rd
New Bedford MA 02744

New Bedford - North
570 North Front St
New Bedford MA 02745

East Wareham
396 Onset Ave
Wareham, MA 02538

Mattapoisett
2 Fairhaven Rd
Mattapoisett, MA 02739

Raynham
629 South Street West
Raynham, MA 02767

Taunton
289 Winthrop St
Taunton, MA 02780

Cape Cod- Falmouth
352 Main St/ Library Square
Falmouth, MA 02540

Cape Cod- Hyannis
66 Falmouth Rd
Hyannis, MA 02601

Cape Cod- Mashpee
71 Jobs Fishing Rd
Mashpee, MA 02649

Cape Cod- Orleans
198 Route 6A
Orleans, MA 02653
  
Branch Locations with Interactive Teller Machines (ITMs):
New Bedford - Downtown
468 County St
New Bedford, MA 02740

Raynham
629 South Street West
Raynham, MA 02767

East Wareham
396 Onset Ave
Wareham, MA 02538

Cape Cod- Hyannis
66 Falmouth Rd
Hyannis, MA 02601
 
Cape Cod- Orleans
198 Route 6A 
Orleans, MA 02653

Hanover
1095 Washington Street
Hanover, MA 02339
 
Account Access Options:
  • Digital Banking – First Citizens’ provides Online Banking account access via our website at www.firstcitizens.org or our Mobile Banking App on your Apple or Android device. Check balances, transfer funds, pay bills, deposit checks with your mobile app and more.
  • Telephone Banking - is available 24 hours a day, 7 days a week by calling 1-800-991-4296. With Telephone Banking you can check your balances, confirm deposits and withdrawals, see if a check has cleared, transfer funds between Checking and Savings, Transfer, Make Loan or Mortgage payments and more.
  • Chat With Us –We offer chat messaging on our website and mobile app. Just click the “Chat with Us” button to get started.
  • Debit Cards – Avoid cash by using your debit card at the point of sale. If you haven’t used it in a while, make sure your card is active and that you know your PIN.
  • ATM/ITMs – ATM/ITMs remain an easy and convenient way to access funds. Remember to wash your hands after using one. View the full list of surcharge free ATM locations.
  • Online Loan Applications – First Citizens’ members can apply for a full array of consumer and mortgage loans online at www.firstcitizens.org.
  • Online Account Opening – You can open a wide range of our products online including most checking, savings, term certificates and money market accounts. It’s easy, secure and a convenient way to open an account. Visit our website to open an account. 
 
Hardship assistance:
Starting March 19, 2020, we will be waiving online loan payment fees. You can make your loan payments quickly, easily and securely! If you have questions regarding your loan call 1-800-642-7515.
 

Together we are navigating through the impacts of COVID-19 and we recognize that our members and communities are facing difficult challenges. We want to assure you that we are here to help where we can.

Starting immediately, we are offering multiple solutions to members who are experiencing financial difficulty as a result of this health crisis. We urge you to seek any of these solutions that will help you through these difficult times.

  • We are offering members the Skip-a-Payment program which allows you to skip a loan payment. This gives you a chance to have the extra money you need by allowing you to skip a month on eligible loan payments. To request a Skip-a-Payment please call us at 1-877 631-5851.
  • We know that businesses are financially being impacted during this time. We are prepared to work with you on your loan payments. Our business loans may be eligible for payment relief solutions on a case-by-case basis. Please reach out to your Commercial Lender by phone or email.
  • We will be waiving online loan payment fees. You can make your loan payments quickly, easily and securely! Simply click here to make a loan payment online. If you have questions regarding your loan contact us here by filling out our form or visit our website and click “Chat with Us” at the bottom of the page.
  • To help during this time, we are temporarily placing a maximum fee amount of $35 per day for any item(s) presented against Insufficient funds (NSF) or Uncollected funds. If you have questions regarding your loan contact us here by filling out our form or visit our website and click “Chat with Us” at the bottom of the page.

We hope this will alleviate some of the financial pressure you may be facing so you can focus on what really matters – the health and safety of your families, friends, and community.


Precautionary Measures:
We have taken a number of precautionary measures to help prevent the spread of the virus and to ensure we are able to meet your financial needs in the event of local impact.
  • We continue to educate and communicate with our employees on preventative measures they can take and sharing important updates from the CDC.
  • Facilities and our staff have increased the frequency and commitment in which they are cleaning offices and high trafficked areas in our buildings.
  • Suspended all face-to-face contact by canceling all non-essential bank travel/conferences/events and have moved to holding meetings via teleconference.
  • Hand sanitizer stations are available in all First Citizens’ locations; wipes to disinfect surfaces are also available, and used on a frequent basis.
  • We are sharing precautions and updates recommended by the CDC on our social media channels on Facebook and Twitter.
Resources:

Your Money is Safe:

The Coronavirus (COVID-19) situation reminds us all that businesses, our employees, operations and customers can all be affected by the changes this virus as brought to our country. Despite the threat posed by COVID-19, First Citizens’ Federal Credit Union remains committed to serving you and your families and we are confident that together we will get through this.

As your credit union we are prepared to serve our members and small businesses during the COVID-19 situation while ensuring the security and safety of your deposits with us.

  • Our credit union is financially strong. Your deposits are safe and insured up to $250,000 by the National Credit Union Administration (NCUA). For added protection, First Citizens’ provides excess insurance through the Massachusetts Share Insurance Corporation (MSIC).The safest place for your funds right now is in your account with us.
  • We have initiated our business continuity and pandemic plans to mitigate the impact of COVID-19 on financial services to keep our employees and members safe. We’ve done this while continuing to give our members access to their accounts, money and services they need in various, convenient options.
  • We don’t believe its necessary to make large cash withdrawals; your money isn’t safe under the mattress. The safest financial transactions are through online and mobile banking, debit cards, electronic payments, and ATM/ITMs. Many of our services can be conducted remotely while you are in the comfort of your home, giving our members access to their accounts at any time. We are utilizing drive-through services to help “flatten the curve” and protect the health of both members and employees.
  • We also understand that many of our members are facing financial hardships due to local businesses having to close or have to adjust hours or services, creating difficulties and harming the overall financial health. We are offering our members, with eligible loans, the option to request to skip a loan payment. We have also waived online loan payments fees for our members.
  • We ask you to be aware of fraudulent activity. Fraudsters take advantage of situations like this. Be cautious when ordering from websites, clicking on emails from unknown senders, or donating to charities. The Federal Trade Commission has a list of tips on their website to help you avoid coronavirus scams.

Be Aware of Scammers:
We ask you to be aware of fraudulent activity. Fraudsters take advantage of situations like this. Be cautious when ordering from websites, clicking on emails from unknown senders, or donating to charities. The Federal Trade Commission has a list of tips on their website to help you avoid coronavirus scams.