05/28/2021 Member Update
Since the beginning of the pandemic, the safety of our members and team members has been, and continues to be, our top priority. We’ve also communicated how important it is that we provide you with a positive member experience. We know that over the last several months it may not have been the experience you have become accustomed to, and we recognize that.
So, what does this all mean? Since the recent announcement of Governor Baker’s reopening plan for Massachusetts, we have carefully reviewed our own plans for the reopening of our lobbies. You want more opportunities to come in and see us, and we want to see you too. However, at this time, we have decided to refrain from any immediate changes and our lobbies will remain accessible by appointment only. We want to be thoughtful with transitioning back to normal and want to look at every option before committing to removing masks and opening fully to the public. We also want to be honest and share that we, as is the case for many other businesses, currently do not have sufficient staff to ensure we are meeting your expectations. Hiring and recruiting has and continues to be a challenge as many, if not all of you can attest to. We continue to work hard to hire the right team members and focus on preparing them to serve and meet your needs. Although this will continue to take some time and additional effort, we are committed to having the necessary staffing and resources ready when we do fully reopen. We hear you and are truly listening to all your feedback to ensure we do what’s right.
We will continue to monitor the reopening progress in the communities we serve before making a definitive decision regarding our full reopen. Until then, we are here to serve you through our drive-up and digital banking services. Our ATM/ITMs, automated telephone banking and appointment scheduling
are still available during these times. Members can also reach us via Chat.
04/23/2021 Restaurant Revitalization Fund Announcement
We are excited to promote the Restaurant Revitalization Fund to our local business members. The Restaurant Revitalization Fund (RRF) provides funding to help restaurants and other eligible businesses keep their doors open. This program will provide restaurants with funding equal to their pandemic-related revenue loss up to $10 million per business and no more than $5 million per physical location. Recipients are not required to repay the funding as long as funds are used for eligible uses no later than March 11, 2023. Please visit the SBA link below for more information about the RRF and to apply for this funding today!
The Mattapoisett branch will be open tomorrow, 4/15, from 8:30am- 5pm. Friday and Saturday they will be open 8:30am-12pm. Monday they will resume to normal business hours.
In our continued effort to keep our members informed and as safe as possible, we are sharing the news that a team member has tested positive for the coronavirus at our Mattapoisett branch located at 2 Fairhaven Rd. This location will be closed today, April 13th and until further notice. Scheduled deep cleaning will be taking place during this time. We have also asked all Mattapoisett Branch team members to self-isolate for a period of 10 days, consistent with Centers for Disease Control (CDC) guidelines. While this location is closed and being cleaned, members can visit our other locations to utilize our drive-ups, ATMs and Interactive Teller Machines (ITM) locations. We are sharing this news with you as part of our commitment to Doing What’s Right and being transparent with our members. Thank you for your continued support.
The Mattapoisett branch will be open today from 9am- 4pm. Tomorrow, they will be open for drive up only 9am-12:30pm. Monday's hours will be 9am-4pm and then resume to normal business hours for the rest of week.
In our continued effort to keep our members informed and as safe as possible, we are sharing the news that a team member has tested positive for the coronavirus at our Mattapoisett branch located at 2 Fairhaven Rd. This location will be closed today, March 25th and until further notice. Scheduled deep cleaning will be taking place during this time. We have also asked all Mattapoisett Branch team members to self-isolate for a period of 10 days, consistent with Centers for Disease Control (CDC) guidelines. While this location is closed and being cleaned, members can visit our other locations to utilize our drive-ups, ATMs and Interactive Teller Machines (ITM) locations. We are sharing this news with you as part of our commitment to Doing What’s Right and being transparent with our members. Thank you for your continued support.
Our Wareham branch located at 396 Onset Ave., will reopen on Monday, November 2, 2020 for normal drive-up hours and for scheduled lobby appointments. Our South Branch located at 1341 Cove Rd in New Bedford is also now open for normal drive-up hours and for scheduled lobby appointments.
We are sharing with you news that a team members has tested positive for the coronavirus at our South Branch located at 1341 Cove Rd. in New Bedford. We have also learned that another team member is going to be tested and is anticipating a positive result from our Wareham Branch located at 396 Onset Ave.
Please be assured that we are doing all we can to stop the spread of the virus further. We have closed both locations and have scheduled deep cleaning to take place. We have also asked all South Branch team members to self-isolate for a period of 14 days, consistent with Centers for Disease Control (CDC) guidelines.
While these locations are closed and being cleaned, customers can visit our other locations to utilize our drive-ups, ATMs and Interactive Teller Machines (ITM) locations. We also continue to stress the importance and convenience of managing your finances from the comfort of your home with our various options to access your accounts including online, mobile and telephone banking, online loan payment services and more.
We are sharing this news with you as part of our commitment to Doing What’s Right and being transparent with our customers. The safety and health of our team members and customers is our #1 priority. It’s important that we continue to work together to do our part to prevent the spread of the virus.
Thank you for your continued support.
8/27/20: Branch Lobby Appointment Scheduling
As we’ve previously communicated, First Citizens’ has been monitoring and staying up-to-date on official information related to the COVID-19 public health situation and are continuously planning on how best to welcome our members back into our lobbies. First, we are grateful for your patience, cooperation, and support as we work together to keep each other safe and healthy. We take pride in living our core value of Doing What’s Right when it comes to providing a positive and safe experience for our team members and customers. Without our team of essential workers, we wouldn’t be able to forge ahead and get us to the other side of this pandemic.
We remain committed to continuing to provide you with outstanding service while keeping the safety, health, and well-being of our team and our community as our top priority. We are pleased to introduce to you a new online tool
that allows you to schedule an appointment
for a safer and more effective banking experience.
Starting August 31, 2020, we will be accepting appointments to conduct many of our banking services (including personal, business, and lending) where you can schedule a date and time to visit the appropriate branch location and avoid waiting.
Anyone visiting a branch location will be required to adhere to the following:
- Attest to your good health and that of your household members prior to coming in for your appointment.
- Face coverings will be required in the branch at all times. If you are not able to wear a face covering for medical or other reasons, we ask that you please notify us in advance of your appointment, and we will make alternate arrangements to serve your needs.
- Maintain appropriate physical distance between others while in a branch.
- If possible, please come by yourself to your appointment. If others will join you, please notify us when requesting an appointment.
Thank you for your cooperation and keep an eye out for further communication or visit our website for additional updates. In the meantime, if you have additional questions, please contact our Contact Center at 1-800-642-7515 or Chat With Us on our website and mobile app. Just click the “Chat With Us” button to get started.
8/10/20: Over the past several months, First Citizens’ has been monitoring and staying up-to-date on official information and taking actions to respond to the rapidly evolving COVID-19 public health situation. In conjunction with the Commonwealth of Massachusetts phased approach of reopening for our businesses and communities, we here at First Citizens’ have also been thinking about how we’ll adapt to the new “normal”. As always, the health and safety of our team members and members are our top priority. There is new information constantly being made available and we are reliant upon the guidance from government officials and medical experts.
We appreciate your patience during this time as we work to get our remaining lobbies ready and will reopen them when we feel it is safe and sensible to do so. This will likely occur sometime within the coming weeks. As with the opening of our Hanover location, we will take protective measures to ensure that doing business in the lobby is as safe as possible. We look forward to serving our members in our lobbies once again. Until then, we remain committed to providing outstanding member service and continue to serve you remotely and through our drive-up windows, ATM/ITMs, telephone banking, online loan applications, and digital banking services.
For our Hanover location, rest assured we have taken protective measures to ensure that doing business in the lobby is as safe as possible.
Here are just some of the personal protection measures we've taken.
- We've installed protective shields at our teller line and team member desks.
- Social distancing floor markers will be in place to guide you where to stand while waiting to be served.
- We'll require face coverings for anyone who enters our building.
- We will continue to disinfect and sanitize high-traffic areas frequently throughout the day including teller-line counters, doors, and ATM/ITMs.
- We've enhanced our cleaning and sanitizing protocols at all our sites.
We look forward to serving our members in our lobbies once again. We appreciate your patience and flexibility during this time as we work to get our other lobbies ready for reopening. We must continue to put the health and well-being of our co-workers, our members, and the community ahead of all other interests as we make decisions.