At First Citizens' we have made and will continue to invest in our systems to provide you the peace of mind in knowing that your financial assets and personal information is safe and secure. We will continue working to protect you against account fraud and keeping you informed about how to protect your identity.
Phone Card Scam- 3/24/2017
Please be advised that we have been notified of a telephone scam. If you receive a phone call or message asking to provide your First Citizens' card number, please do not respond or provide any of your account or personal information.
If you gave any personal or account information, please contact us at 1-800-642-7515 IMMEDIATELY so we can protect your account information. First Citizens' will NEVER request any personal information (such as account numbers, passwords, PINs, or Social Security Numbers, etc.) through a text message, over the phone or through an unsecured email.
If you have any questions or additional concerns, please contact 800-642-7515.
Security Update- 3/23/2017
Please note we have recently seen an increase in local fraudulent transactions via debit card. To further protect our members we are temporarily requiring that all purchases in an amount of $150 or greater at big box retailers such as Stop & Shop, Macy's, Dicks Sporting Goods, etc. require you, our cardholder, to input your PIN number to be able to complete the purchase.
We ask that our members please be diligent in managing their accounts and continue to be on the lookout for fraudulent activity. IF you notice anything suspicious regarding your accounts or if you feel your debit card information may have been compromised, please contact our Contact Center at 1-800-642-7515.