First Citizens’ takes the security and privacy of our members very seriously and will do our best to inform our members of current scams and data breaches. To help, we offer the following tips and information to protect yourself from scams. We ask that our members please be diligent in managing their accounts and continue to be on the lookout for fraudulent activity. If you notice anything suspicious regarding your accounts please contact our Contact Center at 1-800-642-7515. 


Members Please Beware of Fraud

We have been made aware that fraudsters are masking their phone number with the First Citizens' 1-800-642-7515 number and asking for personal information such as debit card numbers and pins.  The fraudster may inform you that fraud was discovered on your account and they need to send you a new debit card. They may sound professional and even text you with a verification code. Although First Citizens' does contact members when fraud is detected on an account, we will NEVER ask for your card number, ESPECIALLY your pin. Please DO NOT give any personal information when being asked over the phone. This is a scam and we ask you stay vigilant to prevent actual fraud from occurring on your account. If you receive this call, hang up and dial us at 1-800-642-7515 to inform us. 


Latest Scams 

Hoax Emails and Website (phishing and spoofing scams)
COVID-19 Scam Alerts

Fraud Protection