The Coronavirus (COVID-19) situation reminds us all that businesses, our employees, operations and customers can all be affected by the changes this virus as brought to our country. Despite the threat posed by COVID-19, First Citizens’ Federal Credit Union remains committed to serving you and your families and we are confident that together we will get through this.

As your credit union we are prepared to serve our members and small businesses during the COVID-19 situation while ensuring the security and safety of your deposits with us.

  • Our credit union is financially strong. Your deposits are safe and insured up to $250,000 by the National Credit Union Administration (NCUA). For added protection, First Citizens’ provides excess insurance through the Massachusetts Share Insurance Corporation (MSIC).The safest place for your funds right now is in your account with us.
  • We have initiated our business continuity and pandemic plans to mitigate the impact of COVID-19 on financial services to keep our employees and members safe. We’ve done this while continuing to give our members access to their accounts, money and services they need in various, convenient options.
  • We don’t believe its necessary to make large cash withdrawals; your money isn’t safe under the mattress. The safest financial transactions are through online and mobile banking, debit cards, electronic payments, and ATM/ITMs. Many of our services can be conducted remotely while you are in the comfort of your home, giving our members access to their accounts at any time. We are utilizing drive-through services to help “flatten the curve” and protect the health of both members and employees.
  • We also understand that many of our members are facing financial hardships due to local businesses having to close or have to adjust hours or services, creating difficulties and harming the overall financial health. We are offering our members, with eligible loans, the option to request to skip a loan payment. We have also waived online loan payments fees for our members.
  • We ask you to be aware of fraudulent activity. Fraudsters take advantage of situations like this. Be cautious when ordering from websites, clicking on emails from unknown senders, or donating to charities. The Federal Trade Commission has a list of tips on their website to help you avoid coronavirus scams.