First Citizens’ wants to provide a positive experience to all of our members, and to promote accessibility, diversity, and inclusion. Our goal is to allow our members to successfully gather information and conduct business through our website. We are making best efforts to implement the recommendations of the Web Content Accessibility Guidelines (WCAG). We are actively working to increase accessibility and usability of our website for everyone.

There is no definitive test or certification of conformance to Level AA of the WCAG, but we are currently taking a variety of steps and devoting resources to further enhance the accessibility of our website. 

Please contact us by email at or by phone 800-642-7515 if you have any feedback or suggestions as to how we could improve the accessibility of this website. We will work with you to provide the information or transaction you seek through a communication method that is accessible for you that is consistent with applicable law (for example, through telephone support).

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