Routing Number: 211384586
Need a little help? Have a few questions? We want to ensure that your questions and concerns are always addressed in a timely matter. That is why for your convenience, we offer several contact options.
All complaints to First Citizens’ must be in writing to the following address:
First Citizens’ Federal Credit Union
200 Mill Rd. Suite 100
Fairhaven, MA 02719
Attn: Member Complaint
Contact Center: 1-800-642-7515
Hours:
- Mon. - Fri: 8:00 am - 5:00 pm
- Saturday: 8:00 am - 1:00 pm
- Sunday: Closed
Direct Access Account Information Telephone Center: 1-800-991-4296
- Check your balances
- Confirm deposits and withdrawals
- See if a check has cleared
- Transfer funds between Checking and Savings
- Transfer funds for Loan or Mortgage payments
- Check Loan and Mortgage rates
- Collateral or Overdraft Line of Credit payments
For Lost or Stolen Debit Cards
1-833-337-6075 (outside of normal business hours)
Insurance Claims
Documents Required:
- Written explanation of the damages, signed by the member
- Pictures of the damage and repairs as they are completed, in color
- Invoices/estimates/proposals- paid or unpaid (receipts and cancelled checks for proof of payment are also required)
- Contractor's license
- Building permit (if required by the city/town) or contractor's explanation of why the permit is not needed
All of these documents can be sent via email, fax or delivered to your nearest branch.
Fax- 774-628-7891
Phone- 774-256-2909
Loan Operations Fax Number
For loan payoffs
Fax: 774-628-7891
Error Notices and Information Requests
Please send any written Error Notices or Information requests pertaining to your loan to:
First Citizens' Federal Credit Union
200 Mill Road, Suite 100
Fairhaven, MA 02719
Attn: Member Inquiries Department