Whether it's the latest announcements, news, system upgrades or maintenance, this is your source to information about First Citizens'.
Member Alert 10/8
Our administration building is experiencing a power outage. Because of this, our Contact Center is unable to assist members over the phone and our ITMs are unavailable. We apologize for this inconvenience and will keep you posted with updates. Please utilize online/ mobile banking or visit a branch drive up to conduct your financial transactions.
Member Awareness- Proposal for new IRS reporting
Contact Center Will Close Mid-Day for Training
Staffing has been a significant issue for us as well as many other organizations. We are actively recruiting and hiring for several open positions. As we hire new team members, we are making sure they receive the best training in order support our members. As you may remember, we provided in depth training to our Contact Center team members that required the Contact Center to close early for a short period of time, one day a month for three months. The trainings were a success and appreciated by our team members so we are bringing them back! Below are the dates for these scheduled trainings.
October 19th – Closing Early at 12 Noon
November 16th – Closing Early at 12 Noon
Members can reach us via Chat while our Contact Center is closed. You can access our Chat tool on our website and mobile app. Just click the “Chat With Us” button to get started. Our ATM/ITMs, automated telephone banking, drive-up windows and appointment scheduling are still available during these times.
We apologize for any disruption this may cause however, we believe that training our teams is a fundamental part of their development and helps to ensure that we continue to enhance the level of service you receive.