Whether it's the latest announcements, news, system upgrades or maintenance, this is your source to information about First Citizens'.
Standard White Envelopes Returning
Based upon the remaining supply of brown Kraft envelopes and the new availability of the standard white paper envelops, monthly statements and/or notices will be reverting back to the standard white paper envelopes. These standard envelopes are expected to be back in production on July 1. Members may still receive documents in the brown Kraft envelopes until production and delivery of the white envelopes are completed. If you should have further questions, please call 1-800-642-7515 or email Marketing@FirstCitizens.org.
Our Hanover Branch is Closing June 10, 2022
Our Falmouth Branch is Temporarily ClosedLike many other organizations, particularly on the Cape, recruitment has continued to be a challenge for us. Due to the lack of staff to properly maintain a drive-up/ lobby presence, we regret to inform you we will be temporarily closing our Falmouth branch beginning May 3rd until further notice. We apologize for the short notice and hope our members can understand the urgency of the matter. We will continue to actively recruit and train in hopes to reopen the Falmouth branch in the coming weeks. We would like to thank our current Falmouth team members for being resilient during this time and assisting with other branches as we work to reopen Falmouth.
We remind and encourage members to utilize online or mobile banking to perform many of your day-to-day transactions. You can deposit checks, transfer funds, set up bill pay and so much more. Need to pay a loan? You can pay loans through online banking, by calling (877) 333-5363, or by visiting our loan payment center. Our ATM will continue to be accessible on site 24/7. In the event you need to access a branch, you can visit our locations page to locate nearby branches, such as Mashpee, and view our hours of operations.
We will continue to be present and support the Falmouth community along with the many local businesses we have built profound relationships with. We have purchased dozens of gift certificates from local Falmouth small businesses in hopes to show our support and commitment to the community. Visit our Mashpee branch during the month of May for a chance to win.
Members Please Beware- June 6th Fraud AlertWe have been made aware that fraudsters are masking their phone number with the First Citizens' 1-800-642-7515 number and asking for personal information such as debit card numbers and pins. The fraudster may inform you that fraud was discovered on your account and they need to send you a new debit card. They may sound professional and even text you with a verification code. Although First Citizens' does contact members when fraud is detected on an account, we will NEVER ask for your card number, ESPECIALLY your pin. Please DO NOT give any personal information when being asked over the phone. This is a scam and we ask you stay vigilant to prevent actual fraud from occurring on your account. If you receive this call, hang up and dial us at 1-800-642-7515 to inform us.
Convenient Changes to Gas Station Holds
When you use your First Citizens’ VISA debit card at a gas station, merchants may request a temporary hold on your account for a specified sum of money when the merchant doesn’t know the exact amount of the purchase at the time the card is authorized. The amount of the temporary hold may be more than the actual amount of your purchase. Debit card authorization holds can help you better determine the funds you have available for use and avoid non-sufficient funds (NSF) or overdraft situations. Although available balances and temporary holds are helpful tools to assist with budgeting, being vigilant of your actual balance and pending transactions are the best ways to ensure you stay out of the negative.
Today, holds are placed on your account until the transaction is cleared. For some transactions, the hold could be placed for upwards of 3 days. For your convenience, beginning June 8th, gas station holds will now be released after approximately 2 hours or when the transaction clears; whichever comes first.
Although having these holds removed after 2 hours will be a convenience for many, we caution everyone to be mindful of your actual balance when using your debit card. A hold could be removed from your available balance after 48 hours, but the transaction could clear at a later time.
For more on holds and NSF fees, visit our website here https://www.firstcitizens.org/personal/overdraft.
For information on budgeting and staying in the green, visit our financial education center here https://firstcitizens.teachbanzai.com/wellness/resources/income-and-expenses.
As always, your financial well-being is a top priority of First Citizens’. If you have further questions on gas station holds, please call us at 1800 642 7515.