Whether it's the latest announcements, news, system upgrades or maintenance, this is your source to information about First Citizens'.

Giving back to the community is important to us and this December, we’re asking you to join us in paying it forward.

 

It’s Easy:

2. Like, comment, or share our Wednesday #GiftofGiving post
3. Nominate a local non-profit you would like us to donate $500 to
 

We’ll randomly choose 1 winner each week!

Plus we’ll give that winner $100 for themselves.
 

The Passing of Peter Muise

First Citizens’ is deeply saddened to share that Peter Muise, a current member of our Board of Directors, and our former President and CEO passed away on July 6, 2022, surrounded by his wife and several family members. 

Those who had the pleasure of knowing Peter, know he was a beloved member of the community.  Peter inspired others with his genuine charisma and positivity. He would always greet everyone with a smile and no matter what, was doing “just great”.  He was always willing to listen and help anyone however he could.  Like many members of the community, the First Citizens’ family mourns Peter’s loss. Our deepest condolences go out to his family.




Members Please Beware- June 6th Fraud Alert

We have been made aware that fraudsters are masking their phone number with the First Citizens' 1-800-642-7515 number and asking for personal information such as debit card numbers and pins.  The fraudster may inform you that fraud was discovered on your account and they need to send you a new debit card. They may sound professional and even text you with a verification code. Although First Citizens' does contact members when fraud is detected on an account, we will NEVER ask for your card number, ESPECIALLY your pin. Please DO NOT give any personal information when being asked over the phone. This is a scam and we ask you stay vigilant to prevent actual fraud from occurring on your account. If you receive this call, hang up and dial us at 1-800-642-7515 to inform us. 

Convenient Changes to Gas Station Holds

When you use your First Citizens’ VISA debit card at a gas station, merchants may request a temporary hold on your account for a specified sum of money when the merchant doesn’t know the exact amount of the purchase at the time the card is authorized. The amount of the temporary hold may be more than the actual amount of your purchase. Debit card authorization holds can help you better determine the funds you have available for use and avoid non-sufficient funds (NSF) or overdraft situations. Although available balances and temporary holds are helpful tools to assist with budgeting, being vigilant of your actual balance and pending transactions are the best ways to ensure you stay out of the negative.

Today, holds are placed on your account until the transaction is cleared. For some transactions, the hold could be placed for upwards of 3 days. For your convenience, beginning June 8th, gas station holds will now be released after approximately 2 hours or when the transaction clears; whichever comes first.

Although having these holds removed after 2 hours will be a convenience for many, we caution everyone to be mindful of your actual balance when using your debit card. A hold could be removed from your available balance after 48 hours, but the transaction could clear at a later time.

For more on holds and NSF fees, visit our website here https://www.firstcitizens.org/personal/overdraft.

For information on budgeting and staying in the green, visit our financial education center here https://firstcitizens.teachbanzai.com/wellness/resources/income-and-expenses.

As always, your financial well-being is a top priority of First Citizens’. If you have further questions on gas station holds, please call us at 1800 642 7515.


Congratulations to Our 2022 Scholarship Winners!

Congratulations to all four of our 2022 scholarship winners! Becca Polzin of Falmouth High School received $1,000 from the Barbara Whitehead Silva Scholarship. Sabrina Costa of Global Learning Charter Public School, Deysia Andrade of Greater New Bedford Regional Vocational Technical High School, and Borodine Chery of Taunton High School each received $5,000 from the First Citizens' Charitable Foundation Scholarship. Best of luck in the future to our winners and all 2022 graduates!


Internet Explorer Users- Take Notice

Your safety and security is important to us which is why we frequently upgrade our security features and requirements. Due to numerous security vulnerabilities with Internet Explorer, as of December 6th, online banking will no longer be supported by Internet Explorer.  Please use an alternative browser such as Chrome, Firefox or Safari to log into online banking or access your accounts on the First Citizens' mobile app. 

We're Combining Statements!

We are making banking easier and more organized by combining ownership-like accounts into one statement beginning January 1st.
What does this mean? Simply, for the majority of the accounts that you are the primary account holder of, your account statements will be combined, or sent to you in one mailing versus several mailings/envelopes during the month. If you receive e-statements, it will be in one document, versus several.

No action is needed on your part! If you would like to combine joint accounts or to request your account statements NOT be combined, please call 1-800-642 7515. 


Combined Statements FAQ


Member Awareness- Proposal for new IRS reporting 

There is currently a proposal in Washington that would require financial institutions to report on business and personal account deposits  to the IRS regardless of tax liability. Below are links with more information and resources regarding this proposal. 


Press Releases:

First Citizens’ President & CEO Announces Retirement; Names Successor

First Citizens’ Charitable Foundation Gives to Big Brothers Big Sisters of Cape Cod & Islands to Stay Connected with Youth

First Citizens’ Federal Credit Union Announces Grand Opening for New Hanover Branch Location

Team up with First Citizens’ Federal Credit Union and Give Back to Your Community

First Citizens’ Federal Credit Union Announces Accessory Dwelling Unit (ADU) Loan Program