Whether it's the latest announcements, news, system upgrades or maintenance, this is your source to information about First Citizens'. Check back for more updates!


 
Women's Donations at Mattapoisett & New Bedford Branches
 
During the month of March, First Citizens' branches in Mattapoisett and New Bedford North & South are collecting items for women in need through the The Help SAVE Foundation from March 1 through March 31.

They are seeking donations of:

Feminine products, deodorant, lotion, hair ties, hair brush, toothbrushes, toothpaste, shampoo, conditioner, body soap, journals, gently used handbags, or anything else you can think of that would bring a smile and some hope.

We respectfully ask that donations are sealed and unused. Many women who leave abuse partners find themselves in a shelter with nothing. The Help SAVE Foundation is a community based organization providing programs to educate law enforcement and social service professionals about the challenges that domestic violence victims face when coming forward.

To learn more, visit their website by clicking here.


 
Parking Lot Maintenance at the Orlean's Branch 

Due to parking lot maintenance, and for the safety of our members and team members, the Orleans branch and ATM will be inaccessible from March 4th-March 8th. The ATM will be available on March 8th, and the branch will resume back to normal business hours on March 14th.
 
During this time, we encourage members to use mobile or online banking to perform many day-to-day transactions or visit our locations page for other branches in the area. We apologize for any inconvenience.
 
If you have any immediate questions or concerns, please call (800) 642-7515.


In recognition of Getting Better Every day, Doing What’s Right, and Supporting Our Community, we are excited to announce all the ways you can pay your First Citizens’ loans without incurring a fee. Beginning January 8, 2024, you will have the following options:

  • Login to Online or Mobile Banking and pay using a First Citizens’ account.
  • Pay your loan with another institution’s account via our Online Loan Center. You may pay as a guest or create an account.
  • Call 1-844-722-4138 and pay your loan using an account/routing number.
  • Visit one of our First Citizens' Branches.
  • Mail regular payment checks to: First Citizens’ Federal Credit Union, PO Box 4107 Woburn, MA 01888-4107. 
In addition to those fee free options, you may call our Contact Center at 1-800-642-7515 to pay your loan for a $7.50 processing fee. We encourage members to take advantage of the options listed above prior to calling a representative.



Are you in need of hearing some positive vibes? We got you covered! Call our phone system at 1-800-642-7515 , Press Option 1 for English then Option 7 for a positive message!


Internet Explorer Users- Take Notice
Your safety and security is important to us which is why we frequently upgrade our security features and requirements. Due to numerous security vulnerabilities with Internet Explorer, as of December 6th, online banking will no longer be supported by Internet Explorer.  Please use an alternative browser such as Chrome, Firefox or Safari to log into online banking or access your accounts on the First Citizens' mobile app. 


Press Releases:

First Citizens’ President & CEO Announces Retirement; Names Successor

First Citizens’ Charitable Foundation Gives to Big Brothers Big Sisters of Cape Cod & Islands to Stay Connected with Youth

Team up with First Citizens’ Federal Credit Union and Give Back to Your Community

First Citizens’ Federal Credit Union Announces Accessory Dwelling Unit (ADU) Loan Program