Whether it's the latest announcements, news, system upgrades or maintenance, this is your source to information about First Citizens'. 


Android Users Take Notice

Android users may be experiencing difficulties logging into the First Citizens' mobile banking app. Please utilize online banking while we quickly work to resolve this issue. We apologize for any inconvenience this may cause. 


We’re Excited To See You!

We are excited to welcome everyone back for in-branch banking services beginning December 9th. 

We do have a few changes as we welcome you back and ask that you please check our lobby hours for each location below. As we continue to diligently work to fully staff all branches, some locations will still require appointments during certain days of the week. We will notify you as we expand our hours.

Also, we will be adhering to guidance set forth by our public health experts and the Centers for Disease Control and Prevention. We will continue to proceed with caution, so we ask that you join us and practice safe and healthy illness prevention methods inside our facilities. When visiting a branch, you will see our staff members wearing a face mask and although not required, we recommend that our customers wear a mask inside of our lobbies.

Although we will begin offering in-branch services once again, appointments are still encouraged. You can schedule an appointment anytime here.

Mashpee, Falmouth, Mattapoisett, Raynham, Taunton & Downtown:
Mon. - Wed: By appointment
Thurs.- Fri: 8:30 am - 5:00 pm
Saturday: 8:30 am - 1:00 pm
Orleans, Hyannis, Wareham, NB South, NB North:
Mon. - Wed: 8:30 am - 4:00 pm
Thurs.- Fri: 8:30 am - 5:00 pm
Saturday: 8:30 am - 1:00 pm
Hanover: 
Mon. - Wed: 8:30 am - 4:00 pm
Thurs.- Fri: 8:30 am - 5:00 pm
Saturday: Closed Until Further Notice

ITM Update

First Citizens’ takes pride in living our core value of Doing What’s Right and providing a positive member experience. Over the past several years, we launched “Talk2Me”, our Interactive Teller Machines (ITMs), at several of our branch locations, as part of our commitment to provide you with the best in technology while still delivering personal service.  Although we had anticipated this new technology would better serve our members, we found that it has not met expectations and has taken valuable resources away from YOU. We also received feedback from our customers that in-person banking is preferred over this new technology. Yet, those that want this technology were fully satisfied with a traditional ATM.

With that being said, we want to inform you that we are discontinuing our ITMs and will only offer ATMs across all of our locations.  See below for a schedule of ITM changes happening at your local branch:

 
  • Hanover ITM 02/14/22 
*While this change is being made, terminals may be out of service for the day


Please call 1800 642 7515 if you have any questions or concerns.



Internet Explorer Users- Take Notice

Your safety and security is important to us which is why we frequently upgrade our security features and requirements. Due to numerous security vulnerabilities with Internet Explorer, as of December 6th, online banking will no longer be supported by Internet Explorer.  Please use an alternative browser such as Chrome, Firefox or Safari to log into online banking or access your accounts on the First Citizens' mobile app. 

 

We're Combining Statements!

We are making banking easier and more organized by combining ownership-like accounts into one statement beginning January 1st.
What does this mean? Simply, for the majority of the accounts that you are the primary account holder of, your account statements will be combined, or sent to you in one mailing versus several mailings/envelopes during the month. If you receive e-statements, it will be in one document, versus several.

No action is needed on your part! If you would like to combine joint accounts or to request your account statements NOT be combined, please call 1-800-642 7515. 


Combined Statements FAQ


Member Awareness- Proposal for new IRS reporting 

There is currently a proposal in Washington that would require financial institutions to report on business and personal account deposits  to the IRS regardless of tax liability. Below are links with more information and resources regarding this proposal. 


Press Releases:

First Citizens’ President & CEO Announces Retirement; Names Successor

First Citizens’ Charitable Foundation Gives to Big Brothers Big Sisters of Cape Cod & Islands to Stay Connected with Youth

First Citizens’ Federal Credit Union Announces Grand Opening for New Hanover Branch Location

Team up with First Citizens’ Federal Credit Union and Give Back to Your Community

First Citizens’ Federal Credit Union Announces Michael Litzenberger as Our New VP/ Commercial Loan Officer

First Citizens’ Federal Credit Union Announces Gorette Vieira as our New Bedford North Branch Manager 

First Citizens’ Federal Credit Union Announces Accessory Dwelling Unit (ADU) Loan Program