Whether it's the latest announcements, news, system upgrades or maintenance, this is your source to information about First Citizens'. Check back for more updates!

Youth Savings Account Book Donations

We strive to teach children how to manage money as well as give back to their community! With that being said, we would like to invite members of our community to open a Youth Savings Account during the month of September. With every account opened, a child will get to choose a book to donate with a personalized message inside. All books will be donated to the Massachusetts A Bed for Every Child program

Online Banking and Mobile Banking

Our Online Banking received an upgrade on June 12, 2023. To learn how you may be impacted, click here.

Convenient Changes to Gas Station Holds

When you use your First Citizens’ VISA debit card at a gas station, merchants may request a temporary hold on your account for a specified sum of money when the merchant doesn’t know the exact amount of the purchase at the time the card is authorized. The amount of the temporary hold may be more than the actual amount of your purchase. Debit card authorization holds can help you better determine the funds you have available for use and avoid non-sufficient funds (NSF) or overdraft situations. Although available balances and temporary holds are helpful tools to assist with budgeting, being vigilant of your actual balance and pending transactions are the best ways to ensure you stay out of the negative.

Today, holds are placed on your account until the transaction is cleared. For some transactions, the hold could be placed for upwards of 3 days. For your convenience, beginning June 8th, gas station holds will now be released after approximately 2 hours or when the transaction clears; whichever comes first.

Although having these holds removed after 2 hours will be a convenience for many, we caution everyone to be mindful of your actual balance when using your debit card. A hold could be removed from your available balance after 48 hours, but the transaction could clear at a later time.

For more on holds and NSF fees, visit our website here https://www.firstcitizens.org/personal/overdraft.

For information on budgeting and staying in the green, visit our financial education center here https://firstcitizens.teachbanzai.com/wellness/resources/income-and-expenses.

As always, your financial well-being is a top priority of First Citizens’. If you have further questions on gas station holds, please call us at 1800 642 7515.

Internet Explorer Users- Take Notice
Your safety and security is important to us which is why we frequently upgrade our security features and requirements. Due to numerous security vulnerabilities with Internet Explorer, as of December 6th, online banking will no longer be supported by Internet Explorer.  Please use an alternative browser such as Chrome, Firefox or Safari to log into online banking or access your accounts on the First Citizens' mobile app. 

Press Releases:

First Citizens’ President & CEO Announces Retirement; Names Successor

First Citizens’ Charitable Foundation Gives to Big Brothers Big Sisters of Cape Cod & Islands to Stay Connected with Youth

First Citizens’ Federal Credit Union Announces Grand Opening for New Hanover Branch Location

Team up with First Citizens’ Federal Credit Union and Give Back to Your Community

First Citizens’ Federal Credit Union Announces Accessory Dwelling Unit (ADU) Loan Program