Whether it's the latest announcements, news, system upgrades or maintenance, this is your source to information about First Citizens'.
Giving back to the community is important to us and this December, we’re asking you to join us in paying it forward.
We’ll randomly choose 1 winner each week!
The Passing of Peter Muise
First Citizens’ is deeply saddened to share that Peter Muise, a current member of our Board of Directors, and our former President and CEO passed away on July 6, 2022, surrounded by his wife and several family members.
Those who had the pleasure of knowing Peter, know he was a beloved member of the community. Peter inspired others with his genuine charisma and positivity. He would always greet everyone with a smile and no matter what, was doing “just great”. He was always willing to listen and help anyone however he could. Like many members of the community, the First Citizens’ family mourns Peter’s loss. Our deepest condolences go out to his family.
Members Please Beware- June 6th Fraud AlertWe have been made aware that fraudsters are masking their phone number with the First Citizens' 1-800-642-7515 number and asking for personal information such as debit card numbers and pins. The fraudster may inform you that fraud was discovered on your account and they need to send you a new debit card. They may sound professional and even text you with a verification code. Although First Citizens' does contact members when fraud is detected on an account, we will NEVER ask for your card number, ESPECIALLY your pin. Please DO NOT give any personal information when being asked over the phone. This is a scam and we ask you stay vigilant to prevent actual fraud from occurring on your account. If you receive this call, hang up and dial us at 1-800-642-7515 to inform us.
Convenient Changes to Gas Station Holds
When you use your First Citizens’ VISA debit card at a gas station, merchants may request a temporary hold on your account for a specified sum of money when the merchant doesn’t know the exact amount of the purchase at the time the card is authorized. The amount of the temporary hold may be more than the actual amount of your purchase. Debit card authorization holds can help you better determine the funds you have available for use and avoid non-sufficient funds (NSF) or overdraft situations. Although available balances and temporary holds are helpful tools to assist with budgeting, being vigilant of your actual balance and pending transactions are the best ways to ensure you stay out of the negative.
Today, holds are placed on your account until the transaction is cleared. For some transactions, the hold could be placed for upwards of 3 days. For your convenience, beginning June 8th, gas station holds will now be released after approximately 2 hours or when the transaction clears; whichever comes first.
Although having these holds removed after 2 hours will be a convenience for many, we caution everyone to be mindful of your actual balance when using your debit card. A hold could be removed from your available balance after 48 hours, but the transaction could clear at a later time.
For more on holds and NSF fees, visit our website here https://www.firstcitizens.org/personal/overdraft.
For information on budgeting and staying in the green, visit our financial education center here https://firstcitizens.teachbanzai.com/wellness/resources/income-and-expenses.
As always, your financial well-being is a top priority of First Citizens’. If you have further questions on gas station holds, please call us at 1800 642 7515.