You may have recently received a letter outlining some product changes. Below are a few frequently asked questions to better assist you:
- Will my account number change?
No, your account number will remain the same.
- Will my debit card number change?
No, your debit card number will remain the same.
- Will I still receive my direct deposit to my account as normal?
Yes, no changes will happen to any direct deposits.
- Does this change any of the automatic transfers or automatic debits that I have setup?
No, all automatic transfers and debits/payments remain the same.
- Will my online banking username or password change?
No, all online and mobile access will remain the same.
- Is there anything that I need to do with this change?
Nope! You are not required to do anything.
As always, we honor our commitment to Do What’s Right, Get Better Every day, and Support & Improve Our Community. Should you have any further questions or concerns, you may email us at Marketing@FirstCitizens.org or call us at 1-800-642-7515.