You may have recently received a letter outlining some product changes. Below are a few frequently asked questions to better assist you:

 
 
  • Will my account number change?
No, your account number will remain the same. 
 
  • Will my debit card number change?
No, your debit card number will remain the same. 
 
  • Will I still receive my direct deposit to my account as normal?
 Yes, no changes will happen to any direct deposits.
 
  • Does this change any of the automatic transfers or automatic debits that I have setup?
No, all automatic transfers and debits/payments remain the same.
 
  • Will my online banking username or password change?
No, all online and mobile access will remain the same.
 
  • Is there anything that I need to do with this change?
Nope! You are not required to do anything. 
 
 
As always, we honor our commitment to Do What’s Right, Get Better Every day, and Support & Improve Our Community. Should you have any further questions or concerns, you may email us at Marketing@FirstCitizens.org or call us at 1-800-642-7515.